Effective Date: August 13, 2026

Important Notice About the Signed Agreement

This website version of the VIP Winery Vacations Terms and Conditions is published so prospective travelers can review our general policies before reserving a journey.

Every traveler must sign a printed, hard-copy Traveler Booking Agreement before participating in a VIP Winery Vacations journey.

A website inquiry, telephone conversation, email, payment, or use of this website does not replace the signed paper agreement.

A booking is not fully accepted or confirmed until VIP Winery Vacations has received:

A completed reservation form;
A printed Traveler Booking Agreement physically signed by each traveler;
The required deposit or payment; and
Written booking confirmation from VIP Winery Vacations.

The signed hard-copy agreement, trip-specific Booking Confirmation, final itinerary, invoice, and reservation form collectively form the agreement between VIP Winery Vacations and the traveler.

If the signed hard-copy agreement or trip-specific Booking Confirmation conflicts with this general website version, the signed agreement and trip-specific Booking Confirmation will control.

1. Contracting Party

The sole contracting party is:

VIP Winery Vacations LLC
165 Canal Street
Ellenville, New York 12428
Phone: (845) 800-0449
Email: info@vipwineryvacations.com

In these Terms, “VIP,” “VIP Winery Vacations,” “we,” “us,” “our,” and “Company” refer exclusively to VIP Winery Vacations LLC.

These Terms apply to hosted group journeys, private journeys, custom itineraries, winery experiences, culinary experiences, tequila and mezcal journeys, brewery experiences, transportation arrangements, designated-driver services, accommodations, tours, tastings, and other travel-related services arranged or operated by VIP.

2. Trip-Specific Booking Documents

Each journey has its own Booking Confirmation, proposal, itinerary, invoice, reservation form, or combination of those documents.

The trip-specific documents may identify:

Traveler names;
Destination;
Travel dates;
Trip duration;
Price per traveler;
Deposit amount;
Payment schedule;
Final-payment deadline;
Minimum and maximum group size;
Accommodations;
Room occupancy;
Transportation arrangements;
Arrival and departure points;
Transfer windows;
Scheduled meals;
Scheduled beverages and tastings;
Included activities;
Excluded expenses;
Physical activity expectations;
Special conditions;
Cancellation provisions; and
Other information specific to the journey.

The general descriptions, sample itineraries, hotels, producers, restaurants, images, and experiences displayed on our website are provided for informational and promotional purposes.

Only the signed hard-copy agreement and the traveler’s trip-specific written Booking Confirmation establish the services confirmed for that traveler.

3. Minimum Age

All travelers must be at least 21 years old by the first scheduled day of the journey.

VIP does not accept travelers under 21 years of age on its hosted or private wine, culinary, brewery, mezcal, tequila, or gastronomy journeys.

Each traveler must:

Have the legal ability to enter into a contract;
Sign the printed Traveler Booking Agreement personally;
Complete all required traveler documents;
Comply with the laws of each destination; and
Follow the reasonable instructions of VIP and its suppliers.

One traveler may not sign the agreement on behalf of another competent adult.

4. New York Cancellation Right

VIP provides the following cancellation right for direct consumer bookings:

YOU MAY CANCEL YOUR TRANSACTION WITHOUT PENALTY OR OBLIGATION UNTIL MIDNIGHT OF THE THIRD BUSINESS DAY AFTER YOU RECEIVE THE COMPLETE WRITTEN TRAVEL DISCLOSURES AND TRAVELER BOOKING AGREEMENT.

To exercise this cancellation right, the traveler must provide written notice clearly stating that the traveler does not wish to be bound by the booking.

The notice may be mailed or delivered to:

VIP Winery Vacations LLC
165 Canal Street
Ellenville, New York 12428

Written notice may also be sent to:

info@vipwineryvacations.com

A cancellation sent by mail is considered given when it is properly addressed, postage prepaid, and placed in the mail.

A valid cancellation notice does not need to use any particular wording, provided it clearly communicates the traveler’s intention to cancel.

VIP will return payments covered by a valid cancellation within ten days after receiving the cancellation notice or within any shorter period required by law.

Until the traveler has received the complete written disclosures, the traveler may cancel by notifying VIP of the traveler’s intention not to proceed.

After the applicable three-business-day cancellation period expires, the standard traveler-cancellation provisions in Section 9 apply.

Nothing in these Terms limits a cancellation or refund right that cannot legally be waived.

5. Prices

The price of each journey is stated in the traveler’s Booking Confirmation, proposal, reservation form, or invoice.

Prices may be quoted:

Per person based on double occupancy;
Per person based on single occupancy;
Per private group;
Based on a stated number of travelers; or
According to another arrangement clearly explained in writing.

A single supplement may apply to a traveler requesting or requiring a private room.

The traveler is responsible for reviewing the price, payment schedule, rooming arrangement, and included services before signing the agreement.

6. Included Services

Only services specifically identified as included in the Booking Confirmation or final itinerary are included in the trip price.

Depending on the journey, included services may include:

Accommodations;
Scheduled meals;
Scheduled wines and beverages;
Winery, distillery, brewery, farm, market, producer, and culinary visits;
Scheduled tastings;
Private ground transportation during the stated itinerary;
Airport or hotel transfers during stated transfer windows;
Admission fees for scheduled experiences;
Local guides, experts, producers, chefs, and interpreters;
Personal hosting and trip coordination by VIP;
Standard gratuities for scheduled included services; and
Other services specifically identified in writing.

Gratuities

Standard gratuities for scheduled services included in the confirmed itinerary are included in the journey price.

Travelers are not required or expected to provide additional gratuities for those included services.

Any additional gratuity given by a traveler is entirely voluntary.

Gratuities connected with independently purchased, personal, or optional services outside the confirmed itinerary are the traveler’s responsibility.

7. Excluded Expenses

Unless expressly identified as included, the following are not included:

Airfare;
Airline baggage charges;
Passport expenses;
Visa or electronic travel-authorization costs;
Travel insurance;
Medical treatment;
Medication;
Medical evacuation or repatriation;
Transportation outside the scheduled itinerary or transfer windows;
Optional activities;
Room service;
Minibar charges;
Laundry;
Telephone charges;
Personal internet charges;
Personal shopping;
Wine, spirits, food, artwork, or products purchased by the traveler;
Shipping, customs charges, duties, and taxes;
Meals or drinks outside the confirmed itinerary;
Costs caused by flight delays, cancellations, or missed connections;
Damage caused by the traveler;
Additional hotel nights not included in the itinerary; and
Any other personal expense not expressly included.

8. Deposits and Payment

A deposit is required to reserve a traveler’s space.

The deposit amount and payment schedule will be stated in the traveler’s Booking Confirmation, reservation form, proposal, or invoice.

Except during the cancellation period described in Section 4, or where a refund is otherwise required by law, the deposit is nonrefundable.

The remaining balance must be paid according to the written payment schedule.

If a payment is not received in full by its due date, VIP may:

Treat the booking as canceled;
Release and resell the traveler’s space;
Retain nonrefundable amounts already paid;
Cancel services that have not yet been paid for; and
Recover reasonable costs caused by the missed payment.

A payment plan does not change the cancellation policy or make previously paid amounts refundable unless VIP expressly agrees otherwise in writing.

The traveler is responsible for ensuring that all payments are authorized, accurate, and completed on time.

9. Cancellation by the Traveler

After the cancellation period described in Section 4 has expired, all amounts paid to VIP are nonrefundable unless:

The Booking Confirmation provides a more favorable cancellation schedule;
VIP agrees otherwise in writing; or
A refund is required by law.

All cancellations must be submitted in writing.

The effective cancellation date is the date VIP receives the traveler’s written cancellation, except where applicable law provides otherwise.

The nonrefundable cancellation policy applies when a traveler cancels because of:

Illness;
Injury;
Family emergency;
Death in the family;
Employment obligations;
Passport problems;
Visa denial;
Travel-document problems;
Flight delays or cancellations;
Weather;
Fear of travel;
Travel advisories;
Financial circumstances;
Personal schedule changes;
Relationship changes;
Medical conditions; or
Any other personal circumstance.

There will be no refund for:

Unused meals;
Unused accommodations;
Missed tastings;
Missed transportation;
Missed activities;
Late arrival;
Early departure;
Voluntary withdrawal from the journey;
Failure to appear;
Removal because of traveler conduct; or
Any service the traveler chooses not to use.

Travel insurance is strongly recommended because it may provide coverage for certain qualifying cancellations, interruptions, delays, medical emergencies, or other covered events.

10. Reservation Transfers and Name Changes

A reservation may not be sold, assigned, or transferred without written approval from VIP.

VIP may, but is not required to, approve the substitution of another eligible traveler.

Any approved substitution is subject to:

Supplier approval;
Hotel and transportation availability;
Airline or carrier restrictions;
Passport and identification requirements;
Name-change deadlines;
Completion of all traveler documents;
The replacement traveler being at least 21 years old;
The replacement traveler signing the hard-copy agreement; and
Payment of administrative charges, supplier charges, or price differences.

A traveler should not assume that payments may be moved to another person, another date, or another journey unless VIP approves the change in writing.

11. Cancellation by VIP Before Departure

VIP may cancel an entire journey before departure when reasonably necessary because of:

Insufficient enrollment;
Host illness or incapacity;
Supplier cancellation or failure;
Safety concerns;
Government action;
Transportation disruption;
Force majeure;
Loss of essential accommodations or services;
Destination conditions;
Operational impossibility; or
Another event that makes operating the journey impractical, unsafe, unlawful, or impossible.

If VIP cancels the entire journey before departure, the traveler may choose:

A full refund of all amounts paid directly to VIP for the canceled journey; or
A transfer of 100% of the amounts paid directly to VIP to another available VIP journey.

The decision between a refund and a transfer belongs to the traveler.

VIP will not require a traveler to accept a credit or replacement journey instead of a refund.

If the traveler selects a replacement journey that costs more, the traveler is responsible for the price difference.

If the replacement journey costs less, VIP will refund the remaining balance.

VIP will process an applicable refund promptly and in accordance with applicable law.

Independently Purchased Expenses

VIP is not responsible for reimbursing independently purchased:

Airfare;
Airline fees;
Pre-trip or post-trip hotels;
Transportation;
Travel insurance premiums;
Passport costs;
Visa costs;
Medical expenses; or
Other arrangements not purchased directly from VIP.

Travelers should avoid purchasing nonrefundable outside arrangements until VIP confirms in writing that the journey will operate.

12. Trip Interruption After Departure

If a journey has already begun and is interrupted, delayed, or materially affected by circumstances beyond VIP’s reasonable control, VIP will make commercially reasonable efforts to:

Continue the journey using a reasonable alternative;
Substitute comparable accommodations;
Substitute transportation;
Substitute meals, tastings, producers, or activities;
Reschedule an affected service;
Recover refunds or credits from affected suppliers; or
Provide another reasonable remedy based on the circumstances.

A full refund of the entire trip price is not automatically available after the journey has begun and substantial services have already been delivered.

Any refund or credit for unused services may take into account:

Services already provided;
Nonrecoverable supplier payments;
Replacement services;
Emergency expenses;
Currency losses; and
Necessary costs incurred on the traveler’s behalf.

13. Minimum Participation

Some hosted journeys require a minimum number of travelers.

The applicable minimum, if any, will be stated in the Booking Confirmation or trip documents.

If the required minimum is not reached, VIP may:

Operate the journey as planned;
Offer travelers a revised price;
Modify the journey with the travelers’ agreement;
Offer a private or reduced-group alternative; or
Cancel the journey.

If VIP cancels the entire journey because the minimum participation requirement was not reached, the traveler will receive the choice of a full refund or transfer as described in Section 11.

14. Changes to the Itinerary

Wine, food, agriculture, transportation, hospitality, and international travel are subject to change.

VIP and its suppliers may change an itinerary when reasonably necessary because of:

Producer availability;
Winery or restaurant closure;
Harvest schedules;
Weather;
National or local holidays;
Transportation conditions;
Hotel availability;
Government restrictions;
Safety concerns;
Special events;
Supplier limitations;
Force majeure;
Host judgment; or
An opportunity that improves the overall journey.

VIP may substitute a reasonably comparable:

Hotel;
Winery;
Vineyard;
Distillery;
Brewery;
Restaurant;
Producer;
Guide;
Driver;
Vehicle;
Meal;
Tasting;
Activity; or
Route.

Exact winemakers, winery owners, chefs, guides, restaurants, hotels, menu items, wines, vehicles, and personalities are not guaranteed unless expressly guaranteed in writing.

A reasonable itinerary adjustment or comparable substitution does not entitle the traveler to cancel or receive a refund.

VIP will make reasonable efforts to communicate significant changes.

15. Sample and Previous Itineraries

The itineraries, hotels, wineries, restaurants, cities, producers, meals, and other details presented on the VIP website may include:

Experiences from previous journeys;
Sample itineraries;
Proposed arrangements;
Expected arrangements;
Representative experiences; or
Illustrations of the type and quality of travel VIP provides.

Website descriptions are not a guarantee that every future journey will contain the identical producer, restaurant, hotel, route, meal, wine, or activity.

The final written itinerary and Booking Confirmation determine what is scheduled for a particular departure.

Flexibility is an inherent part of boutique, relationship-driven travel.

16. Independent Suppliers

VIP arranges and coordinates services furnished by independent suppliers, which may include:

Airlines;
Hotels;
Villas;
Restaurants;
Wineries;
Vineyards;
Distilleries;
Breweries;
Farms;
Culinary schools;
Guides;
Drivers;
Transportation companies;
Boat operators;
Activity providers;
Event operators; and
Other service providers.

Independent suppliers are not employees, agents, partners, or representatives of VIP unless specifically identified otherwise in writing.

Independent suppliers control their own:

Employees;
Premises;
Vehicles;
Equipment;
Scheduling;
Food preparation;
Alcohol service;
Safety practices;
Operations; and
Compliance with local law.

VIP selects and coordinates suppliers in good faith but does not own or control most supplier operations.

To the fullest extent permitted by law, VIP is not responsible for an independent supplier’s:

Negligence;
Wrongful act or omission;
Insolvency;
Cancellation;
Schedule change;
Failure to perform;
Property condition;
Food preparation;
Alcohol service;
Transportation operation;
Data-security practice;
Employee conduct; or
Violation of law.

Nothing in this section excludes liability that cannot legally be excluded.

VIP’s commissions, negotiated rates, markups, supplier contracts, and other financial arrangements with independent suppliers are confidential business information.

17. Force Majeure

“Force Majeure” means an event beyond VIP’s reasonable control, including:

War or threatened war;
Invasion;
Armed conflict;
Terrorism or threatened terrorism;
Civil unrest;
Riot;
Insurrection;
Political instability;
Government order;
Border closure;
Embargo;
Sanction;
Travel restriction;
Epidemic;
Pandemic;
Quarantine;
Public-health emergency;
Fire;
Flood;
Earthquake;
Hurricane;
Severe weather;
Volcanic activity;
Natural disaster;
Strike;
Labor dispute;
Airport closure;
Port closure;
Road or rail closure;
Transportation shutdown;
Utility failure;
Communications failure;
Cyberattack affecting an essential supplier;
Illness or incapacity of an essential person;
Unavailability or failure of an essential supplier; or
Another similar circumstance that makes performance unsafe, impractical, unlawful, or impossible.

VIP may modify, delay, suspend, relocate, or cancel services affected by force majeure.

If VIP cancels an entire journey before departure, the refund-or-transfer provisions in Section 11 apply.

If force majeure affects a journey after departure, the interruption provisions in Section 12 apply.

18. Air Transportation

Air transportation is not included unless the Booking Confirmation expressly states otherwise.

VIP may provide suggested airports, flights, arrival times, departure times, or travel routes as a courtesy.

The traveler is solely responsible for:

Purchasing airfare;
Confirming flight schedules;
Using the traveler’s legal name exactly as shown on the passport;
Checking in on time;
Paying baggage and airline fees;
Meeting carrier requirements;
Monitoring flight changes;
Arriving within the stated transfer window; and
Managing airline claims and refunds.

VIP is not responsible for:

Airline delays;
Flight cancellations;
Schedule changes;
Missed connections;
Denied boarding;
Lost baggage;
Delayed baggage;
Damaged baggage;
Airline strikes;
Airline insolvency; or
Additional expenses caused by an airline.

A traveler who arrives outside the stated transfer window is responsible for additional transportation, lodging, meals, and related expenses.

VIP is not required to delay the journey because of a traveler’s delayed or missed transportation.

19. Passports, Visas, and Entry Requirements

Each traveler is solely responsible for obtaining and maintaining:

A valid passport;
Required visas;
Electronic travel authorizations;
Entry and exit documents;
Transit permissions;
Health documentation;
Customs documentation; and
Any other documentation required by a destination, government, supplier, or carrier.

Entry requirements may change without notice.

Travelers must verify current requirements through official government and carrier sources.

VIP may provide general information as a courtesy, but VIP does not guarantee the accuracy of entry information or provide legal or immigration advice.

A traveler who is denied boarding, denied entry, delayed, or removed because of missing, expired, damaged, incorrect, or inadequate documentation is not entitled to a refund.

VIP may require a copy of each traveler’s passport by the final-payment deadline.

Passport information must be provided using the method designated by VIP.

20. Travel Advisories and Destination Conditions

Travelers are responsible for reviewing current:

Government travel advisories;
Destination entry information;
Local laws;
Health information;
Weather conditions;
Political conditions; and
Carrier requirements.

VIP considers destination conditions when planning and operating journeys but cannot guarantee that any destination, route, hotel, restaurant, event, or activity will be free from:

Crime;
Theft;
Illness;
Injury;
Terrorism;
Civil disturbance;
Political instability;
Transportation disruption;
Natural disaster; or
Other risk.

A traveler’s decision to participate after reviewing available destination information is voluntary.

VIP may alter or cancel arrangements when VIP reasonably determines that conditions present an unacceptable safety or operational concern.

21. Health and Medical Responsibility

Each traveler is responsible for determining whether the journey is medically and physically appropriate.

Travelers should consult qualified medical professionals regarding:

Fitness to travel;
Vaccinations;
Medications;
Mobility;
Heat;
Altitude;
Dietary concerns;
Alcohol consumption;
Communicable illness; and
Other health considerations.

VIP and its hosts are not medical professionals and do not provide medical advice.

The traveler is responsible for bringing:

Required medications;
Mobility aids;
Medical devices;
Emergency medication;
Copies of necessary prescriptions; and
Adequate medical supplies.

If a traveler becomes ill or injured, VIP may obtain medical assistance on the traveler’s behalf when reasonably necessary.

The traveler is responsible for all resulting:

Medical costs;
Ambulance costs;
Transportation;
Evacuation;
Repatriation;
Additional lodging;
Meals; and
Related expenses.

VIP may require a traveler to refrain from an activity or leave the journey when continued participation presents a serious safety risk to the traveler or others.

22. Accessibility and Mobility

Many VIP journeys involve:

Walking;
Stairs;
Cobblestones;
Uneven pavement;
Hills;
Vineyards;
Farms;
Cellars;
Boats;
Historic buildings;
Small vehicles;
Standing for extended periods; and
Properties without elevators or modern accessibility features.

Accessibility standards outside the United States may differ from United States standards.

Travelers must notify VIP before booking of any:

Disability;
Mobility limitation;
Medical condition;
Service-animal requirement;
Accessibility request; or
Need for additional assistance.

VIP will make reasonable efforts to determine whether requested accommodations are available and whether the itinerary is suitable.

VIP cannot guarantee that an independent supplier, foreign property, historic building, winery, restaurant, or transportation provider can provide a requested accommodation.

VIP and its suppliers do not provide personal-care attendants or continuous one-on-one mobility assistance.

A traveler who requires ongoing personal assistance must travel with a capable companion who has agreed to provide that assistance.

Additional transportation, equipment, rooming, staffing, or supplier costs associated with an accommodation are the traveler’s responsibility unless applicable law requires otherwise.

23. Dietary Requirements and Food Allergies

Travelers must disclose food allergies, dietary restrictions, and medically necessary dietary requirements before booking.

VIP will make reasonable efforts to communicate those needs to restaurants, hotels, producers, and other suppliers.

However:

Menus and ingredients may change;
Suppliers may use shared kitchens or equipment;
Cross-contact may occur;
Foreign labeling standards may differ;
Suppliers may not understand every dietary request;
Suitable alternatives may not be available; and
VIP cannot guarantee an allergen-free environment.

A traveler with a serious allergy is responsible for:

Evaluating the suitability of each meal;
Asking questions when needed;
Carrying prescribed medication;
Carrying emergency epinephrine when prescribed;
Communicating the allergy directly to suppliers when appropriate; and
Deciding whether to consume a particular food or beverage.

Preferences such as vegetarian, vegan, gluten-free, low-sodium, dairy-free, or alcohol-free will be requested in good faith but cannot be guaranteed at every destination or meal.

VIP is not responsible for an allergic reaction except to the extent caused by liability that cannot legally be excluded.

24. Alcohol Consumption

Wine, beer, spirits, mezcal, tequila, and other alcoholic beverages may be included in VIP journeys.

Every traveler is responsible for consuming alcohol responsibly.

Travelers are never required to consume alcohol and may decline any tasting or beverage.

VIP and its suppliers may refuse or discontinue alcohol service to a traveler who:

Appears intoxicated;
Behaves disruptively;
Creates a safety concern;
Violates local law; or
Refuses reasonable instructions.

A traveler remains responsible for personal decisions, conduct, and actions resulting from alcohol consumption.

25. Traveler Conduct

Travelers must behave respectfully toward:

Other travelers;
Hosts;
Drivers;
Guides;
Suppliers;
Employees;
Producers;
Local residents;
Property; and
Local cultural and religious customs.

Prohibited conduct includes:

Harassment;
Threats;
Violence;
Dangerous intoxication;
Illegal drug use;
Theft;
Intentional property damage;
Abusive behavior;
Sexual misconduct;
Repeated disruption;
Refusal to follow reasonable safety instructions;
Conduct that endangers another person; and
Conduct that materially interferes with the journey.

VIP or an independent supplier may remove a traveler whose conduct endangers anyone, violates the law, damages property, or materially disrupts the journey.

A removed traveler:

Is not entitled to a refund;
Is responsible for unused services;
Must arrange alternative lodging and transportation;
Is responsible for the cost of returning home; and
Remains responsible for damage or loss caused by the traveler.

26. Damage to Property

A traveler is responsible for loss or damage caused by that traveler to:

Accommodations;
Vehicles;
Restaurants;
Wineries;
Distilleries;
Equipment;
Furnishings;
Another traveler’s property;
Supplier property; or
VIP property.

The traveler must promptly pay the property owner, supplier, or VIP for reasonably documented:

Cleaning;
Repair;
Replacement;
Lost revenue;
Legal expenses; and
Collection costs resulting from the traveler’s conduct.

To the extent permitted by law, the traveler agrees to reimburse VIP for third-party claims resulting from the traveler’s intentional misconduct, unlawful conduct, or property damage.

27. Accommodations and Rooming

Accommodation categories, room sizes, bed configurations, and amenities vary by destination.

Unless otherwise stated:

Published per-person prices are based on double occupancy;
A single supplement applies to private occupancy;
Bed configurations are subject to availability;
Connecting rooms are not guaranteed;
Room location and view are not guaranteed;
Historic and boutique properties may contain stairs;
Some properties may not have elevators;
Some properties may not have air conditioning;
Rooms within the same property may differ in size and layout; and
Check-in and check-out times are controlled by the property.

VIP does not guarantee a roommate match for a solo traveler.

A traveler who reserves double occupancy but does not have an approved roommate may be required to pay the single supplement.

Room requests will be communicated to the property but are not guaranteed unless confirmed in writing.

28. Baggage and Personal Property

Travelers are responsible for their:

Baggage;
Passports;
Money;
Jewelry;
Electronics;
Travel documents;
Wine purchases;
Personal purchases; and
Other personal property.

VIP is not responsible for personal property that is lost, stolen, delayed, or damaged except to the extent caused by liability that cannot legally be excluded.

Travelers should:

Keep passports and valuables secure;
Follow carrier baggage restrictions;
Label luggage;
Avoid leaving valuables in vehicles;
Use hotel safes where appropriate; and
Carry medication and essential items in hand baggage.

Storage space in private vehicles may be limited.

VIP may establish reasonable luggage-size or quantity restrictions for a particular journey.

29. Free Time and Optional Activities

A traveler may choose to participate in independent or optional activities during free time.

VIP does not own, control, supervise, or assume responsibility for an activity independently selected by a traveler, even when a host, hotel, guide, or supplier makes a recommendation.

Optional activities may be governed by separate supplier terms and liability waivers.

A traveler who leaves the group is responsible for returning to the designated meeting location on time.

VIP is not required to delay the group for a traveler who is late, absent, or participating in an independent activity.

30. Wine, Spirits, Food, and Other Purchases

Purchases of wine, spirits, food, art, clothing, or other products are separate transactions between the traveler and the seller.

VIP does not guarantee:

Product availability;
Shipping eligibility;
Delivery dates;
Customs clearance;
Import legality;
Carrier performance;
Product condition after shipment;
Tax treatment; or
Compliance with the laws of the destination state or country.

Shipping availability depends on:

The seller;
The carrier;
The destination;
Applicable law;
Customs restrictions; and
Weather conditions.

The traveler is responsible for purchase prices, shipping charges, duties, taxes, and claims related to personal purchases.

31. Travel Insurance

VIP strongly recommends that every traveler purchase comprehensive travel insurance.

Travel insurance should be considered promptly after the initial trip payment because certain benefits may be available only when coverage is purchased within a limited period.

Travelers should consider coverage for:

Trip cancellation;
Trip interruption;
Travel delay;
Missed connections;
Emergency medical treatment;
Medical evacuation;
Repatriation;
Baggage loss;
Baggage damage;
Baggage delay;
Weather disruption; and
Other risks relevant to the traveler.

VIP does not:

Underwrite insurance;
Determine coverage;
Guarantee coverage;
Adjust claims;
Approve claims;
Interpret policy language for an insurer; or
Guarantee payment of a claim.

Any insurer, broker, comparison website, or insurance provider mentioned by VIP is an independent third party.

Travelers may purchase insurance from the provider of their choice.

Each traveler is responsible for reviewing:

Covered reasons;
Exclusions;
Policy limits;
Purchase deadlines;
Pre-existing-condition provisions;
Claim procedures; and
Documentation requirements.

Choosing not to purchase adequate travel insurance does not make VIP responsible for a loss that insurance might have covered.

The signed hard-copy Traveler Booking Agreement will require each traveler to acknowledge whether the traveler intends to purchase or declines travel insurance.

32. Photography, Video, Audio, and Likeness

VIP may photograph, film, or record portions of a journey for:

Documentary purposes;
Editorial content;
Educational content;
Website content;
Social media;
Promotional use; and
Commercial marketing.

By signing the hard-copy Traveler Booking Agreement, the traveler grants VIP permission to use incidental photographs, video, and audio in which the traveler appears without compensation.

A traveler who does not wish to be intentionally featured must notify VIP in writing before departure.

VIP will make reasonable efforts to honor that request but cannot guarantee that the traveler will never appear incidentally in:

Group photographs;
Background footage;
Public spaces;
Supplier photographs;
Event photographs; or
Images taken by other travelers.

VIP may request a separate written release for a featured interview, testimonial, advertisement, or other prominent commercial use.

Travelers may take personal photographs subject to supplier rules, privacy concerns, cultural considerations, and restrictions imposed by a winery, producer, restaurant, hotel, guide, or property owner.

33. Privacy and Traveler Information

VIP’s separate Privacy Policy governs information collected through the VIP website and is incorporated into these Terms by reference.

Website inquiries and payments are handled separately through direct communication with VIP. VIP does not collect payment-card information directly through the public website unless the website and Privacy Policy are expressly updated to state otherwise.

To arrange and operate a journey, VIP may separately collect information including:

Legal name;
Contact information;
Date of birth;
Passport information;
Emergency-contact information;
Flight information;
Rooming preferences;
Dietary information;
Accessibility information;
Health information voluntarily provided by the traveler;
Payment records;
Insurance information voluntarily provided; and
Communications relating to the booking.

VIP may provide necessary traveler information to:

Hotels;
Transportation providers;
Guides;
Wineries;
Restaurants;
Distilleries;
Payment processors;
Insurers when authorized;
Emergency providers;
Government authorities when required; and
Other suppliers necessary to operate the journey.

Because travel services may be performed outside the United States, necessary traveler information may be transmitted to suppliers in other countries.

VIP will not sell traveler information.

Consent to receive promotional marketing is separate from operational communications about a booking.

A traveler may receive necessary booking, payment, safety, itinerary, and departure communications even when the traveler has not subscribed to marketing emails.

34. Accuracy of Website and Printed Materials

VIP makes reasonable efforts to keep website and printed information accurate.

Occasional errors, omissions, outdated information, typographical mistakes, pricing mistakes, and broken links may occur.

Travelers must carefully review:

Booking Confirmations;
Names;
Dates;
Prices;
Invoices;
Rooming details;
Flight details;
Passport information;
Itineraries;
Tickets; and
Other travel documents.

Travelers must promptly notify VIP of any suspected mistake.

VIP may correct a typographical, mathematical, publishing, or pricing error.

A website or printing error does not create a right to receive a service at an obviously incorrect price or under an impossible condition.

After a booking is confirmed, VIP will not increase the confirmed price except because of:

A traveler-requested change;
A change in occupancy or group size;
A government-imposed tax or mandatory fee;
A supplier surcharge expressly permitted by the Booking Confirmation; or
An obvious pricing error that a reasonable person would recognize as incorrect.

If correcting an obvious error creates a material price increase, VIP will explain the correction and provide any remedy required by applicable law.

35. Assumption of Travel Risks

Travel includes inherent and unpredictable risks.

These may include:

Transportation accidents;
Walking injuries;
Slips and falls;
Uneven terrain;
Foodborne illness;
Allergic reactions;
Alcohol-related injury;
Crime;
Theft;
Political unrest;
Terrorism;
Communicable illness;
Weather;
Natural disaster;
Animal encounters;
Insect encounters;
Water-related risks;
Medical emergencies;
Delayed emergency response;
Different traffic laws;
Different safety standards;
Remote locations;
Acts of other travelers; and
Acts or omissions of independent suppliers.

The traveler voluntarily accepts the ordinary and inherent risks associated with travel and the scheduled activities.

Separate waivers may be required for activities such as:

Horseback riding;
Boating;
Hiking;
Cycling;
Off-road driving;
Water activities;
Cooking activities;
Agricultural activities; or
Other higher-risk experiences.

A traveler may decline an activity but is not entitled to a refund for choosing not to participate.

Nothing in these Terms requires a traveler to release a claim that cannot legally be waived.

36. Limitation of Liability

To the fullest extent permitted by law, VIP is not responsible for loss, injury, delay, additional expense, or damage caused by:

An independent supplier;
Airline or transportation disruption;
Force majeure;
Government action;
The traveler’s conduct;
The traveler’s failure to obtain proper documentation;
The traveler’s medical condition;
An independent activity;
Theft or loss of personal property; or
Another event outside VIP’s reasonable control.

To the fullest extent permitted by law, VIP will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including:

Lost enjoyment;
Lost income;
Lost business opportunity;
Emotional disappointment;
Independently purchased airfare;
Independently purchased accommodations; or
Other independently purchased travel expenses.

To the fullest extent permitted by law, VIP’s total liability for a direct claim arising from a particular booking will not exceed the amount the claimant paid directly to VIP for the affected journey.

Nothing in these Terms limits liability that applicable law does not permit VIP to limit, including liability for fraud, willful misconduct, gross negligence, or another nonwaivable legal obligation.

37. Complaints and Opportunity to Correct

A traveler should report a concern to Marcus, Jamie, or another designated VIP representative as soon as reasonably possible during the journey.

Prompt notice gives VIP and the supplier an opportunity to investigate and attempt to correct the problem.

A traveler who believes that a concern remains unresolved should provide written notice to VIP within 30 days after the journey ends.

The written notice should include:

The traveler’s name;
The journey;
The relevant dates;
A description of the issue;
Supporting documents; and
The requested resolution.

Failure to provide prompt notice may limit VIP’s ability to investigate or recover money from a supplier but does not eliminate a right that cannot legally be waived.

38. Credit Card Disputes and Chargebacks

A traveler should contact VIP promptly regarding a disputed charge or service concern and provide VIP a reasonable opportunity to investigate.

Nothing in these Terms waives a valid legal right to dispute an unauthorized or incorrect charge.

However, initiating a knowingly false, fraudulent, or improper chargeback does not cancel the traveler’s payment obligations.

To the extent permitted by law, the traveler is responsible for reasonable collection costs and legal expenses resulting from:

A fraudulent chargeback;
A knowingly false payment dispute; or
An undisputed overdue payment.

39. Website Content and Intellectual Property

The VIP website and its original content are owned by or licensed to VIP.

Protected content may include:

Itineraries;
Written descriptions;
Articles;
Photographs;
Videos;
Graphics;
Logos;
Branding;
Trip concepts;
Educational materials;
Producer descriptions; and
Other original materials.

Website users may not copy, reproduce, republish, sell, scrape, distribute, modify, or commercially exploit VIP content without written permission.

Travel advisors and approved partners may use authorized materials only according to the written permissions provided by VIP.

40. Third-Party Websites

The VIP website may contain links to:

Hotels;
Airlines;
Government websites;
Insurance providers;
Wineries;
Restaurants;
Social media platforms;
Payment processors;
Travel resources; and
Other third parties.

These links are provided for convenience.

VIP does not control and is not responsible for a third party’s:

Website content;
Security;
Availability;
Products;
Services;
Terms;
Pricing; or
Privacy practices.

Travelers should review the terms and privacy policies of third-party websites before providing personal or payment information.

41. Governing Law and Venue

These Terms, the signed Traveler Booking Agreement, and disputes arising from a VIP booking are governed by the laws of the State of New York, without regard to conflict-of-law principles.

The parties consent to the jurisdiction of:

The state courts located in Ulster County, New York; and
The federal court having jurisdiction over Ulster County, New York.

Before filing a lawsuit, the parties agree to make a good-faith effort to resolve the dispute through direct written communication.

Nothing in this section prevents either party from:

Seeking emergency injunctive relief;
Using a small-claims court that has lawful jurisdiction; or
Exercising a legal right that cannot be waived.

42. Severability

If any provision of these Terms or the signed Traveler Booking Agreement is determined to be invalid or unenforceable, the remaining provisions will remain in full force.

An invalid or unenforceable provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally permitted.

43. No Waiver

VIP’s decision not to enforce a provision on one occasion does not waive VIP’s right to enforce it later.

A waiver is effective only when it is in writing and signed by an authorized representative of VIP.

44. Entire Agreement

The complete agreement for a confirmed journey consists of:

The signed hard-copy Traveler Booking Agreement;
The trip-specific Booking Confirmation;
The reservation form;
The final itinerary;
The invoice;
Any trip-specific written addendum;
Any separately signed activity waiver; and
The Privacy Policy where applicable.

Website descriptions, social-media posts, preliminary discussions, advertisements, oral statements, and informal messages do not modify the agreement.

A modification is effective only when confirmed in writing by VIP and, when required, signed by the traveler.

45. Changes to the Website Terms

VIP may update this website version of the Terms and Conditions periodically.

An updated website version does not retroactively change the signed hard-copy agreement governing an existing confirmed booking.

The version provided to and signed by the traveler will govern that booking, except where:

A change is required by law;
A trip-specific written amendment is signed; or
The parties otherwise agree in writing.

The effective date of the website version appears at the top of this page.

46. Hard-Copy Signature Requirement

Each traveler must personally sign a printed Traveler Booking Agreement.

VIP does not rely on:

Website browsing;
A website checkbox;
A typed name;
An electronic signature;
An online inquiry;
An email response; or
Payment alone

as a substitute for the required handwritten signature on the printed agreement.

The hard-copy agreement may contain:

Traveler identification;
Trip-specific disclosures;
Initial lines beside important provisions;
The New York cancellation notice;
Travel-insurance acknowledgment;
Emergency-contact information;
Signature lines; and
Date lines.

VIP may retain a copy of the signed paper agreement in its business records.

47. Contact Information

Questions about these Terms and Conditions may be directed to:

VIP Winery Vacations LLC
165 Canal Street
Ellenville, New York 12428
Phone: (845) 800-0449
Email: info@vipwineryvacations.com

New York Cancellation Notice

YOU MAY CANCEL THIS TRANSACTION, WITHOUT ANY PENALTY OR OBLIGATION, WITHIN THREE BUSINESS DAYS FROM THE RECEIPT OF THE COMPLETE WRITTEN TRAVEL DISCLOSURES.

To cancel this transaction, mail or deliver a signed and dated copy of the cancellation notice or another written notice clearly communicating your intention to cancel to:

VIP Winery Vacations LLC
165 Canal Street
Ellenville, New York 12428

Written notice may also be sent to:

info@vipwineryvacations.com

The cancellation must be given no later than midnight of the third business day after receipt of the complete written disclosures.

This website notice is provided for advance review. The signed hard-copy Traveler Booking Agreement will contain the traveler-specific cancellation notice, signature lines, date received, and cancellation deadline.

Traveler Agreement

Every traveler must review and physically sign the printed Traveler Booking Agreement supplied by VIP Winery Vacations before the booking is fully accepted.

The signed paper agreement confirms that the traveler has:

Read and understood the Terms and Conditions;
Reviewed the trip-specific written disclosures;
Reviewed the payment schedule;
Reviewed the cancellation policy;
Had the opportunity to ask questions;
Disclosed relevant dietary and accessibility needs;
Understood the importance of travel insurance;
Accepted the inherent risks of travel; and
Agreed to comply with the traveler-conduct requirements.